Zurich-Based Financial Fraud Recovery

We Claim Back What Fraudulent Brokers Took From You

ClaimBack Advocates is a Zurich-based team of financial fraud specialists and legal experts helping investors across Europe recover funds lost to rogue brokers. We combine Swiss legal precision with international recovery networks to pursue every avenue available to you.

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CHF 12M+
Recovered for clients
340+
Successful cases
18+
Countries covered
94%
Client satisfaction
Our Methodology

How We Recover Your Funds

Our recovery methodology is built on years of experience navigating the complex intersection of banking regulation, international law, and digital asset tracing. Every action we take is designed to maximise the likelihood of a full recovery for each individual client.

01
Chargeback Initiation

We prepare and submit formally structured chargeback requests to your bank or card issuer, including all required documentation to demonstrate fraudulent merchant conduct. Swiss banking regulations provide robust mechanisms for disputed transactions that our team exploits fully on your behalf.

02
Regulatory Complaints

Where brokers hold or claim to hold licences, we file detailed complaints with FINMA, the FCA, CySEC, and other relevant regulators. These complaints create official records, trigger investigations, and frequently compel brokers to return client funds to avoid regulatory sanction.

03
Legal Proceedings

When administrative remedies prove insufficient, our affiliated legal counsel pursues civil litigation in Swiss and international courts. We identify viable jurisdictions, seek to freeze broker assets where possible, and pursue enforceable judgments for the full amount lost plus applicable damages.

04
Blockchain Asset Tracing

For cryptocurrency losses, we engage specialist blockchain forensics partners who track on-chain fund flows, identify exchange destinations, and liaise with regulated platforms to support asset freezing and recovery through established legal channels.

ClaimBack Advocates team in Zurich
About ClaimBack Advocates

Zurich's Dedicated Broker Fraud Recovery Specialists

ClaimBack Advocates was founded in Zurich by a team of former banking compliance officers, financial regulators, and international litigation specialists who recognised a growing crisis: thousands of European investors were losing significant sums to unlicensed and dishonest brokers, with little effective recourse available to them.

We exist to change that. Operating from our Bahnhofstrasse offices in the heart of Zurich's financial district, we bring the same level of rigour and precision that defines Swiss banking to the pursuit of justice for fraud victims. Our team has recovered funds across forex, binary options, cryptocurrency, and CFD trading scams.

Whether your broker was operating under a false licence, manipulating your trading account, or simply refusing legitimate withdrawal requests, we have the expertise and determination to pursue your claim through every available channel — from bank chargebacks to FINMA complaints to international court proceedings.

Since 2014
Operating in Zurich
No Win
No fee basis available
The Recovery Process

Four Steps to Reclaiming Your Funds

Our structured four-stage approach ensures that no avenue is overlooked and every action is taken in the correct sequence to maximise your chances of a full financial recovery.

01
Fraud Analysis

We conduct a thorough review of your case — trading records, communications, payment receipts, and broker documentation — to establish the nature and scope of the fraud and determine the most effective recovery strategy.

02
Case Building

Our team compiles a comprehensive legal dossier, gathering and verifying all relevant evidence, preparing formal complaint letters, and identifying the regulatory bodies and legal jurisdictions with the greatest potential impact on your case.

03
Multi-Channel Action

We pursue simultaneous recovery actions through your bank's dispute resolution process, relevant financial regulators, and where appropriate, civil legal proceedings — applying maximum pressure across all available channels concurrently.

04
Verified Recovery

Upon successful recovery, we verify that all agreed funds have been returned to your account and provide a comprehensive case closure report. We remain available to assist with any follow-up matters at no additional charge.

Client Results

Funds Recovered for Real Clients

These are genuine accounts from clients who entrusted ClaimBack Advocates with their broker fraud cases. Names and recovered amounts are shared with client permission.

"
* * * * *

After losing my pension savings to what I was told was a licensed Swiss crypto platform, I was completely devastated. ClaimBack Advocates identified that the broker was operating without any valid Swiss authorisation and filed a joint FINMA complaint and chargeback within two weeks. The full recovery took four months but was complete.

Patrick Muller
Bern, Switzerland
CHF 48,000 Recovered
"
* * * * *

I had been fighting alone with my bank for six months trying to get a chargeback from a binary options platform that had stolen my savings. Within ten days of instructing ClaimBack Advocates, the case was restructured, properly evidenced, and resubmitted. The bank upheld the dispute in full and I received every penny back.

Natalia Kowalski
Vienna, Austria
EUR 87,500 Returned
"
* * * * *

My forex broker turned out to be a fraudulent operation using a cloned FCA licence. ClaimBack Advocates escalated a formal complaint to the FCA, worked with Swiss legal counsel to obtain an asset freezing order, and pursued the matter through international civil proceedings. The outcome exceeded my expectations entirely.

David Chen
Geneva, Switzerland
EUR 134,000 Recovered
Why ClaimBack Advocates

What Sets Us Apart

When you choose ClaimBack Advocates, you gain the support of a specialist recovery practice with genuine legal and regulatory capability — not a referral service or a template-driven claims management company.

01
Swiss Legal Jurisdiction

Operating from Zurich gives us direct access to Swiss financial regulators and courts, which offer some of the most effective mechanisms for pursuing broker fraud claims in Europe.

02
No Upfront Costs

We offer a no-win, no-fee arrangement for qualifying cases, ensuring that cost is never a barrier to pursuing justice. Our fees are contingent on successful recovery.

03
Multi-Jurisdiction Network

Our affiliate network spans legal professionals, regulatory experts, and forensic specialists across more than 18 jurisdictions — essential for chasing offshore brokers.

04
Complete Confidentiality

All case information is handled under strict Swiss data protection standards. Your privacy and the details of your case are protected throughout the entire recovery process.

05
Transparent Communication

We provide regular case progress reports, respond to queries promptly, and never leave clients uncertain about the current status or direction of their recovery.

06
Proven Track Record

With over CHF 12 million recovered across more than 340 successful cases since 2014, our results demonstrate a consistent ability to secure meaningful outcomes.

Individual case analysis at ClaimBack Advocates
Our Approach

Every Case Receives Individual Attention

No two broker fraud cases are identical. The type of broker involved, the method of fraud used, the jurisdictions in play, the payment methods used, and the documentation available all determine which recovery strategy has the greatest chance of success.

At ClaimBack Advocates, we reject the template-driven approach common among generic claims management firms. Each case receives a bespoke analysis from a senior recovery specialist who understands the nuances of broker fraud and the specific regulatory landscape involved.

This means your strategy may combine a bank chargeback with a simultaneous FINMA complaint and blockchain tracing — or it may focus on a single, high-impact legal action in the jurisdiction most favourable to your particular circumstances. We make that determination based on evidence, not convenience.

Start Your Case Analysis
Our Principles

What We Guarantee to Every Client

01
Honest Assessment

We will never accept a case we do not genuinely believe we can advance. Every initial assessment is conducted honestly, and we will tell you clearly if we think recovery is unlikely — before you commit to anything.

02
Full Transparency

From fee structures to realistic recovery timelines, we explain everything in plain language. There are no hidden charges, no surprise deductions, and no contractual terms designed to obscure what you will ultimately receive.

03
Diligent Pursuit

Once we accept your case, we pursue it with the full resources of our team and our affiliate network. We follow every lead, respond to every development, and adapt our strategy as the case evolves for as long as it takes.

04
Client-First Service

Your interests guide every decision we make. We will always recommend the course of action most likely to result in your maximum recovery, even when that means an approach that is more complex or time-consuming for us.

Frequently Asked Questions

Common Questions About Broker Fraud Recovery

We understand that fraud victims often have many questions and considerable uncertainty about whether recovery is realistically possible. Below we address the most frequent concerns raised by our clients at their first consultation.

Still Have Questions?

Contact our team for a free, confidential consultation about your specific case.

Speak to a Specialist

A chargeback is a reversal of a credit or debit card payment initiated through your card issuer. Swiss banks operating under Mastercard and Visa dispute resolution rules allow cardholders to dispute transactions where goods or services were not delivered as described — which applies clearly to broker fraud cases. The process requires submitting a formal dispute with documented evidence. ClaimBack Advocates prepares all necessary documentation and liaises directly with your bank's disputes department to ensure the strongest possible submission on your behalf.

The majority of fraudulent brokers operate from offshore jurisdictions such as Vanuatu, St. Vincent, or the Seychelles — precisely because they believe this makes them untouchable. In practice, recovery is still possible through multiple routes. Bank chargebacks do not depend on the broker's location. Regulatory complaints can target affiliated payment processors operating in regulated jurisdictions. Blockchain tracing can identify exchange accounts subject to AML regulations. Civil litigation in your home jurisdiction may also produce enforceable judgments against offshore operators.

Yes, in many cases. While cryptocurrency transactions are irreversible at the blockchain level, recovery remains possible through several mechanisms. Our blockchain forensics partners trace fund flows to identify where assets were moved — frequently to centralised exchanges that are subject to AML law and cooperative with properly documented legal requests. We then pursue asset freezing orders and work with exchange compliance teams to recover accessible balances. Acting quickly after discovering the fraud significantly improves the chances of tracing funds before they are dispersed further.

Useful documents include: account registration confirmations and identity verification records submitted to the broker; all correspondence via email, live chat, or telephone transcripts; deposit confirmations, transaction records, and bank statements showing payments made; the broker's terms and conditions as they existed when you registered; and any withdrawal requests along with the broker's responses or refusals. If you do not have all of these documents, do not be deterred from contacting us — we can often obtain or reconstruct missing records through alternative means.

ClaimBack Advocates operates on a success-fee basis for qualifying cases. This means we charge no upfront retainer and receive payment only when funds are successfully recovered on your behalf. Our success fee is agreed transparently in writing before any work commences and is calculated as a percentage of the amount recovered. For cases involving significant third-party costs such as court filing fees or forensic analysis, we explain these costs in full during the initial assessment and seek your explicit agreement before incurring any expense.
Ongoing client support at ClaimBack Advocates
Continuous Support

We Stay With You Through the Entire Recovery

Broker fraud recovery is rarely a quick process. Chargebacks can take two to six months. Regulatory complaints may trigger investigations that run considerably longer. Legal proceedings in complex cross-border cases can extend further still. Throughout this entire period, you deserve consistent, honest communication about the progress of your case.

Every ClaimBack Advocates client is assigned a dedicated case manager who serves as their single point of contact from initial assessment through to confirmed recovery. You receive structured progress updates at agreed intervals and can contact your case manager directly whenever you have questions or concerns.

We also provide post-recovery guidance, helping clients understand how to protect themselves from future investment fraud and pointing them toward reputable, properly regulated financial advisors and trading platforms.

Dedicated Manager
Assigned to every case
Regular Updates
On your schedule
Case Eligibility

Which Cases Can We Help With?

We assess every case individually. The criteria below indicate whether your situation may be well suited to our recovery services and what factors tend to strengthen a claim.

Cases Where Recovery is Most Likely
  • Deposits made via credit or debit card within the past 18 months
  • Broker operating under a cloned or expired regulatory licence
  • Refusal of legitimate withdrawal requests without valid explanation
  • Evidence of account manipulation or falsified trading statements
  • Pressure tactics used by broker staff to obtain additional deposits
  • Cryptocurrency sent to a broker platform that subsequently disappeared
  • Loss amount above CHF 1,000 with some supporting documentation available
Factors That Strengthen Your Claim
  • Written communications demonstrating clear broker misrepresentation
  • Recordings or transcripts of telephone or video sales calls
  • Marketing materials making unlicensed investment guarantees
  • Payment records clearly linking deposits to the fraudulent broker
  • Multiple victims of the same broker identified (strengthens regulatory complaints)
  • Broker's platform remains accessible and identifiable online
  • Complaint is filed promptly following discovery of the fraud
Areas of Expertise

Our Recovery Capabilities

ClaimBack Advocates combines specialist knowledge across four core recovery disciplines, each supported by dedicated in-house expertise and carefully selected affiliate partners.

01
Bank Chargeback Disputes

We prepare and submit professionally structured chargeback applications to Swiss and international banks, including comprehensive evidence packages and escalation correspondence to maximise dispute success rates at every stage.

02
FINMA and FCA Complaints

Our regulatory complaint division drafts and submits detailed formal complaints to FINMA, the FCA, CySEC, and other relevant bodies, ensuring each submission contains the factual and legal elements most likely to trigger a meaningful regulatory investigation.

03
Swiss and International Court Action

For cases requiring litigation, our affiliated legal counsel pursues civil proceedings in the most advantageous jurisdiction available, seeking asset freezing orders, injunctions, and enforceable judgments for the recovery of lost funds and damages.

04
Blockchain Asset Tracing

Our forensic blockchain partners track cryptocurrency fund flows across the chain to identify where assets were deposited at exchanges, enabling us to pursue asset freezing orders and seek recovery through regulatory or legal mechanisms.

ClaimBack Advocates global partner network
Our Network

Global Recovery Partners, Swiss Oversight

Effective broker fraud recovery frequently requires expertise and presence in multiple jurisdictions simultaneously. ClaimBack Advocates maintains carefully selected partnerships with specialists who extend our capability across the regions where fraudulent brokers most commonly operate and hold assets.

Swiss Banking Law Specialists

Our banking law partners hold deep expertise in Swiss financial regulation and maintain established relationships with major Swiss banking institutions' dispute resolution departments.

FINMA Regulatory Experts

Former regulatory professionals who understand precisely how FINMA investigations are conducted and how to maximise the impact of formal complaints filed with Swiss financial authorities.

International Asset Recovery Network

A network of legal practitioners across the EU, UK, and offshore jurisdictions who can pursue enforcement actions and asset recovery in the locations where broker assets are actually held.

Blockchain Forensics

Certified blockchain analysis professionals using industry-leading software to trace cryptocurrency fund flows and identify exchange addresses subject to regulatory cooperation requirements.

No Cost. No Commitment.

Find Out If Your Funds Can Be Recovered

Our free assessment involves a thorough review of your case details by a senior recovery specialist. You receive an honest evaluation of your recovery prospects, an overview of available options, and a clear explanation of our approach — all at no charge and with no obligation whatsoever.

Request Free Assessment
Confidential. No obligation. Response within 24 hours.
What to Expect

Recovery Timeline: Four Phases

The total duration of a recovery case varies depending on the method used, the broker's responsiveness, and the complexity of jurisdictional factors. Below we outline the typical progression of a ClaimBack Advocates case from first contact to confirmed recovery.

01
Phase One — Days 1 to 7
Initial Case Review

We analyse your submitted case information, review all available documentation, and research the broker involved. You receive a written assessment of recovery prospects and our recommended strategy within five to seven working days of your initial submission.

02
Phase Two — Weeks 2 to 4
Strategy and Documentation

We prepare all formal documentation required for the agreed recovery strategy — whether chargeback applications, regulatory complaint letters, legal briefs, or blockchain tracing requests. All materials are reviewed by the relevant specialist before submission.

03
Phase Three — Months 1 to 6
Execution Phase

All recovery actions are initiated simultaneously or in optimal sequence. We monitor responses from banks, regulators, and courts, respond to information requests, escalate where necessary, and keep you informed of all material developments throughout this period.

04
Phase Four — On Confirmation
Confirmed Recovery

Upon successful recovery, we verify that all funds have been returned to your designated account in full. We issue a formal case closure report and remain available for any follow-up questions or post-recovery guidance at no additional charge.

Contact Us

Begin Your Free Case Assessment

Complete the form below to submit your case details to our recovery team. A senior specialist will review your information and respond within one business day.

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Our Office

Visit Us in Zurich

Address
Bahnhofstrasse 69, 8001 Zurich, Switzerland
Email
contact@claimback-advocates.ch