1. Introduction
ClaimBack Advocates ("we", "us", "our") is committed to protecting the personal data of all individuals who interact with our website at claimback-advocates.ch and our related services. This Privacy Policy explains what personal data we collect, why we collect it, how we process it, and the rights available to you under applicable data protection legislation, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
By using our website or submitting a case enquiry, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
ClaimBack Advocates
Bahnhofstrasse 69, 8001 Zurich, Switzerland
Email: contact@claimback-advocates.ch
3. Personal Data We Collect
We collect the following categories of personal data when you use our services:
- Identity data: first name, last name, and any other identifying information you provide.
- Contact data: email address, telephone number, and postal address.
- Case data: details of your financial fraud case, including broker names, transaction records, amounts involved, and any documentation you provide to support your claim.
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technical data collected automatically when you access our website.
- Usage data: information about how you use our website, including pages visited, links clicked, and time spent on each page.
- Communications data: records of correspondence between you and ClaimBack Advocates, including email exchanges, telephone call records, and live chat transcripts.
4. How We Collect Personal Data
We collect personal data through the following means:
- Directly from you when you complete our contact or case assessment form.
- Directly from you when you contact us by telephone, email, or other means.
- Automatically through cookies and similar tracking technologies when you visit our website.
- From third parties such as our affiliate legal partners and regulatory bodies, where relevant to your case.
5. Purposes and Legal Basis for Processing
We process your personal data for the following purposes:
- Case assessment and service delivery: to evaluate your fraud recovery case, advise you on available options, and provide our services. Legal basis: performance of a contract or pre-contractual steps.
- Communication: to respond to your enquiries and keep you updated on your case progress. Legal basis: legitimate interests and/or performance of a contract.
- Legal and regulatory compliance: to comply with our legal obligations, including anti-money laundering requirements and applicable financial regulations. Legal basis: legal obligation.
- Improvement of our services: to analyse usage data and improve the functionality and content of our website. Legal basis: legitimate interests.
- Marketing: where you have provided consent, to send you information about our services. You may withdraw consent at any time. Legal basis: consent.
6. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
- Affiliated legal professionals and recovery specialists who assist in delivering our services.
- Regulatory bodies such as FINMA, the FCA, and CySEC, where this is necessary to advance your case.
- Financial institutions involved in chargeback proceedings relating to your case.
- IT service providers and data processors who support the operation of our website and systems.
- Professional advisers including lawyers, auditors, and insurers.
- Law enforcement authorities or courts where we are legally required to disclose information.
We do not sell your personal data to third parties for commercial purposes.
7. International Data Transfers
In pursuing recovery cases, it may be necessary to transfer your personal data to parties located outside Switzerland or the European Economic Area. Where such transfers occur, we ensure they are protected by appropriate safeguards, including standard contractual clauses approved by the relevant supervisory authority or, where applicable, an adequacy decision.
8. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your case and any applicable post-case retention period required by law or legitimate business need. Case files are typically retained for a period of seven years following case closure, in accordance with Swiss legal and regulatory requirements.
9. Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
- The right to access a copy of the personal data we hold about you.
- The right to request correction of inaccurate or incomplete personal data.
- The right to request deletion of your personal data, subject to our legal retention obligations.
- The right to restrict or object to certain types of processing.
- The right to data portability, where processing is based on consent or contract.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection supervisory authority.
To exercise any of these rights, please contact us at contact@claimback-advocates.ch.
10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and to enable analytics and advertising functionality. For full details of the cookies we use, please refer to our Cookie Policy. You can manage your cookie preferences through the consent banner displayed on your first visit to our website.
11. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is entirely secure and we cannot guarantee the absolute security of data transmitted to our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of the most recent revision. We encourage you to review this policy periodically.
13. Contact
For any questions about this Privacy Policy or about how we handle your personal data, please contact us at:
contact@claimback-advocates.ch
ClaimBack Advocates, Bahnhofstrasse 69, 8001 Zurich, Switzerland